Step 2: Anger Management/Conflict Resolution at Karate World of Surfside Beach

In our last blog we discussed step 1 in dealing with anger management and conflict resolution, which was to remove yourself from the situation and cool down. Today we talk about what happens next.

A fellow by the name of Stephen Covey said that one of the seven habits of highly effective people is to seek first to understand, then to be understood. I think that particular habit definitely applies to conflict resolution. After calming down you should reapproach the person that you are having the argument with and calmly listen to their side of the story. Make eye contact,and when they are done ask questions and repeat back what you heard them say so that they feel like they have been heard and their feelings have been validated.Doing this not only give you a better perspective of where that person is coming from but also greatly increases the chances of that person listening to what you have to say.

I think this step is one of the most important in conflict resolution and in communicating in general.this month, let’s all start working towards being better listeners!

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